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Terms & Conditions

BOOKING TERMS: A 50% deposit is required upon booking/reservation request to secure confirmation. (Bank Transfer, Visa or MasterCard ONLY)

The remaining 50% balance is to be paid prior to 90 days of arrival, failure to do so could result in the booking being cancelled and there will be no refund.

Please Note: IF the reservation date is less than 90 days from the Arrival Date - A 100% deposit is required upon booking/reservation request to secure confirmation. (Visa, MasterCard or Bank Transfer – NB: Please send copy of transfer receipt)

CANCELLATION POLICY: Any cancellation received 90 days prior to arrival date will incur a charge of 50% of the full booking value and any cancellation of 90 days or less prior to arrival date, will incur the full booking value (100%). Failure to arrive at your hotel will be treated as a No-Show and no refund will be given.

PAYMENT TERMS: Visa/MasterCard or Bank Transfer (NB: Please note that there is an additional charge of 3.5% for credit card use levied by the Bank) Also bank transfers can take up to 3 working days to appear in our account, therefore booking/reservation confirmations will not be given, until we have received a copy of the Transfer Receipt

IMPORTANT: IF YOU DECIDE NOT TO USE OUR ‘MEET & GREET’ SERVICE…PLEASE EMAIL OR TELEPHONE US WITH YOUR ESTIMATED TIME OF ARRIVAL AS WE ARE UNABLE TO ACCEPT ARRIVALS PAST 7pm UNLESS BY PRIOR ARRANGEMENT.